Privacy policy

Novit Ltd, along with its affiliates and subsidiaries (collectively referred to as “Novit,” “we,” “our,” or “us”), is committed to safeguarding your privacy and ensuring your personal information is handled responsibly. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, retain, and process your personal data when you access or use the Novit website, purchase our products, engage with us on social media, or participate in our promotions (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information in accordance with this Policy. This Policy is incorporated into and forms part of our Terms of Service.

We may revise this Policy periodically. Any updates will be reflected by the “Last Updated” date above.

1. Who We Are

Novit Ltd is an online retail brand.

Contact Information:
Email: support@Novit.co.uk
Phone: +44 7877 183080
Billing Address: 124 City Road, London, EC1V 2NX, United Kingdom

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM

2. Information We Collect

Information You Provide:

  • Contact details (name, email, phone number, billing/shipping address)

  • Order and payment information

  • Customer support inquiries and communications

  • Preferences (e.g., wishlist items, newsletter sign-ups)

Information Automatically Collected:

  • IP address, device type, browser, and operating system

  • Website usage, browsing behavior, and interactions

  • Cookies and tracking technologies for analytics and personalization

Information from Third Parties:

  • Social media platforms (e.g., Facebook, Instagram)

  • Analytics and advertising services (e.g., Shopify, Google, Meta)

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders and payments

  • Provide customer service and support

  • Send promotional and marketing communications (with your consent)

  • Analyze website usage and improve our Services

  • Comply with legal requirements and protect against fraud

4. Legal Bases for Processing

We process your data based on:

  • Contractual necessity

  • Your consent

  • Compliance with legal obligations

  • Our legitimate business interests

5. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Service providers (e.g., payment processors, shipping companies, web hosts)

  • Analytics and marketing partners

  • Legal authorities, when required by law

  • Affiliates or acquiring entities in the event of a merger or acquisition

6. Advertising & Analytics

We use cookies and technologies like Google Analytics and Meta Ads to measure traffic and deliver personalized advertising.

You can manage your preferences through:

  • Google Ad Settings

  • Facebook (Meta) Ad Preferences

  • Your browser’s cookie settings

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Object to certain types of data processing

  • Request a copy of your data (data portability)

To exercise these rights, contact us at support@Novit.co.uk.

8. Children’s Privacy

We do not knowingly collect information from individuals under the age of 16. If such data is identified, we will delete it promptly.

9. Data Security

We implement industry-standard security measures, including encryption and secure data storage. However, please note that no internet-based system is completely secure.

10. Data Retention

We retain your personal data only as long as necessary for legal, tax, or operational purposes, including maintaining order history.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Policy occasionally. Please refer to the “Last Updated” date to stay informed about any changes.

13. Contact Us

For any questions or concerns regarding your privacy or this Policy, please reach out to us:

Email: support@Novit.co.uk
Phone: +44 7877 183080
Address: 124 City Road, London, EC1V 2NX, United Kingdom